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Privacy Policy

Last Updated: June 2026

Phoolbagan Meat Supplier ("PMS", "we", "our", or "us") operates the websites www.pmsmutton.com and www.pmsfresh.com, along with related mobile applications, products, and services (collectively, the "Services").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights and choices available to you.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Mobile phone number
  • Delivery and billing address
  • Postal code
  • Date of birth (if voluntarily provided)
  • Profile information you choose to provide

Order and Transaction Information

  • Order details
  • Purchase history
  • Delivery preferences
  • Payment status information

We do not store your complete debit card, credit card, UPI credentials, or banking information. Payments are processed through authorized payment service providers.

Device and Technical Information

  • Device type and model
  • Operating system version
  • Application version
  • IP address
  • Browser information
  • Device identifiers
  • Crash logs and diagnostics

Usage Information

  • Pages viewed
  • Features used
  • Session activity
  • App interaction information
  • Referral sources

Location Information

We may collect location information that you provide directly through your delivery address or, where permitted, approximate or precise device location for order fulfillment and service improvement purposes.

2. How We Collect Information

Information may be collected when you:

  • Create an account
  • Place an order
  • Use our mobile application
  • Browse our websites
  • Contact customer support
  • Participate in surveys, promotions, or contests
  • Subscribe to notifications or marketing communications

3. Cookies and Tracking Technologies

We use cookies, SDKs, pixels, analytics tools, and similar technologies to improve functionality, understand user behavior, analyze traffic, maintain security, and personalize user experiences.

Third-party services such as analytics and advertising providers may also use cookies or similar technologies subject to their own privacy policies.

You may control cookie preferences through your browser or device settings. Certain features may not function properly if cookies are disabled.

4. How We Use Your Information

We use information for legitimate business purposes, including:

  • Creating and managing user accounts
  • Processing and delivering orders
  • Providing customer support
  • Managing payments and refunds
  • Communicating service updates
  • Sending order notifications
  • Improving products and services
  • Conducting analytics and research
  • Detecting fraud and abuse
  • Complying with legal obligations
  • Sending marketing and promotional communications where permitted

5. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of users and business operations

6. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Delivery and logistics partners
  • Payment processors
  • Cloud hosting providers
  • Customer support providers
  • Analytics service providers
  • Marketing service providers
  • Professional advisors and auditors
  • Government authorities when legally required

All third parties are expected to process information securely and only for authorized purposes.

7. Data Retention

We retain personal information only for as long as necessary to provide our Services, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, enforce agreements, maintain business records, and prevent fraud.

Typical retention periods may vary depending on the nature of the data. Account information, transaction records, invoices, and support records may be retained for periods required under applicable laws and business requirements.

When information is no longer required, we securely delete, de-identify, anonymize, or dispose of it using appropriate safeguards.

8. Account Deletion and Data Deletion Requests

You may delete your account directly through the Profile section of the PMS Fresh mobile application by selecting the Delete Account option.

When an account deletion request is submitted, we will delete or anonymize personal information associated with the account within a reasonable period, except where retention is necessary to:

  • Comply with legal obligations
  • Maintain accounting or tax records
  • Prevent fraud and abuse
  • Resolve disputes
  • Enforce contractual obligations
  • Protect platform security

If you cannot access your account, you may submit a deletion request by contacting us at:

Email: support@pmsfresh.com

We may request identity verification before processing deletion requests.

9. User Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request information about data usage
  • Receive a copy of their information where legally required

10. Data Security

We implement appropriate administrative, technical, and physical security measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

Our Services may integrate with third-party providers such as payment gateways, analytics providers, mapping services, notification services, and cloud infrastructure providers.

Your use of third-party services may be governed by their respective privacy policies.

12. Marketing Communications

We may send promotional messages, offers, and updates to users who have opted in or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time through the provided unsubscribe mechanisms or by contacting us.

13. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it.

14. International Transfers

Information may be processed and stored in locations where our service providers operate. We take reasonable measures to ensure appropriate protection of personal information during such transfers.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will become effective upon posting the revised version on our websites or mobile applications.

Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

Phoolbagan Meat Supplier
41, Moulana Abul Kalam Azad Sarani
Ward No. 35
Kolkata, West Bengal – 700054
India

Websites:
https://www.pmsmutton.com/
https://www.pmsfresh.com/

Email: support@pmsfresh.com

For questions regarding this Privacy Policy, privacy concerns, account deletion requests, or data protection matters, please contact us using the details above.